Refund Policy

Last Updated: January 1, 2026

At Chardhamtrek CA, we are committed to ensuring your satisfaction with our services and any products purchased through our recommended partners. This Refund Policy outlines our procedures regarding returns, refunds, and cancellations.

Important Notice

1. Digital Products and Services

1.1 Subscription Services

For any premium subscription services or digital content purchased directly from Chardhamtrek CA:

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial billing periods
• Annual subscriptions cancelled within 14 days of purchase may be eligible for a prorated refund

1.2 Digital Downloads

Due to the nature of digital content:

• Digital products (guides, reports, e-books) are generally non-refundable once downloaded or accessed
• If you experience technical issues preventing access, contact support within 7 days for assistance
• Refunds for digital products may be granted on a case-by-case basis for technical defects

1.3 Consulting and Advisory Services

For any consulting or advisory services:

• Cancellations made more than 48 hours before the scheduled appointment receive a full refund
• Cancellations made 24-48 hours before receive a 50% refund
• Cancellations made less than 24 hours before are non-refundable
• No-shows are non-refundable

2. Product Purchases Through Third Parties

When you purchase products through links on our website, the transaction occurs with a third-party retailer. Each retailer maintains its own return and refund policies. We recommend reviewing the specific retailer's policy before making a purchase.

Common Third-Party Return Policies

While policies vary, many retailers we partner with offer:

• 30-day return windows for most items in original condition
• Full refunds to original payment methods
• Store credit or exchange options
• Prepaid return shipping labels for defective items

Contact the specific retailer directly for returns on products purchased through their platform.

3. Affiliate Commission Disclosures

Chardhamtrek CA participates in affiliate marketing programs. When you purchase through our affiliate links:

• We may earn a commission at no additional cost to you
• Your purchase relationship is with the retailer, not Chardhamtrek CA
• Return and refund processing is handled by the retailer
• We do not receive commission refunds when you return products

4. Damaged or Defective Products

If you receive a damaged or defective product purchased through our recommended retailers:

• Contact the retailer immediately, typically within 48 hours of delivery
• Document the damage with photographs
• Most retailers offer free replacements or full refunds for defective items
• Retain original packaging until you are satisfied with the product

We cannot process returns or refunds for products purchased through third parties. All claims must be directed to the original retailer.

5. Incorrect or Missing Orders

If your order arrives incorrect or incomplete:

• Contact the retailer's customer service within 24 hours of delivery
• Have your order number and delivery confirmation ready
• Most retailers will expedite correct items at no additional charge
• Keep all original packaging and incorrect items until resolved

6. Processing Times

For Direct Chardhamtrek Services:

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• Credit card refunds may take additional time to appear on your statement depending on your bank
• PayPal refunds typically process within 24-48 hours of approval

For Third-Party Purchases:

Processing times vary by retailer. Check directly with the retailer for their specific timelines.

7. Exceptions and Non-Returnable Items

The following items are generally non-returnable through most retailers:

• Personalized or custom-made products
• Intimate apparel and personal care items
• Gift cards and downloadable software
• Products damaged through misuse or improper installation
• Items without original packaging or missing components

8. How to Request a Refund

For Direct Chardhamtrek Services:

To request a refund for services purchased directly from us:

1. Email [email protected] with subject line "Refund Request"
2. Include your order number, date of purchase, and reason for refund
3. Attach any relevant documentation (receipts, correspondence)
4. Our team will review and respond within 2-3 business days

For Third-Party Purchases:

Contact the retailer directly using their customer service channels. We cannot process or expedite third-party refunds.

9. Contact Information

For questions about this Refund Policy or to request a refund for direct services:

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Dispute Resolution

If you are unsatisfied with how your refund request was handled:

• First, contact our customer service team to seek resolution
• If unresolved, you may escalate to management at [email protected]
• We aim to resolve all disputes amicably and fairly
• Canadian residents may also contact their provincial consumer protection office