Privacy Policy

Last Updated: January 1, 2026

At Chardhamtrek CA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed through secure third-party providers)
• Account login credentials
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website or search terms
• Click patterns and navigation behavior

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders and requests
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Personalizing your experience and delivering relevant content
• Sending promotional communications (with your consent)
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server facilities, and regular security assessments.

5. Your Rights and Choices

Under Canadian privacy law and applicable regulations, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your information in portable format

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than CA, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: